Privacy Policy

Your privacy matters to us. This policy explains how dynavexio collects, uses, and protects your personal information when you use our budgeting services in Australia.

Information We Collect

We collect information you provide directly to us, such as when you create an account, use our budgeting tools, or contact our support team. This includes your name, email address, financial goals, and budget preferences.

We also automatically collect certain information about your device and usage patterns. This helps us improve our service and provide you with a better budgeting experience. The data includes your IP address, browser type, operating system, and how you interact with our platform.

  • Personal identification information (name, email, phone number)
  • Financial preferences and budgeting goals
  • Usage data and interaction patterns
  • Device information and technical specifications
  • Communication preferences and feedback

How We Use Your Information

Your information helps us provide personalised budgeting recommendations and improve our service. We use your data to create custom budget templates, send relevant financial tips, and ensure our platform meets your needs.

We never sell your personal information to third parties. Our team uses your data solely to enhance your experience with dynavexio and provide you with valuable budgeting insights that align with Australian financial practices.

Purpose Data Used Legal Basis
Account management Name, email, preferences Contract performance
Service improvement Usage patterns, feedback Legitimate interest
Customer support Contact details, queries Contract performance
Security measures Login data, device info Legitimate interest

Data Storage and Security

We store your information on secure servers located in Australia, ensuring compliance with Australian Privacy Principles. Our security measures include encryption, regular backups, and strict access controls to protect your personal data.

Your financial information is encrypted both in transit and at rest. We regularly update our security protocols and conduct audits to maintain the highest standards of data protection. Our team receives ongoing training on privacy best practices.

Important: We retain your personal information only as long as necessary to provide our services or as required by Australian law. You can request deletion of your account and associated data at any time.

Your Privacy Rights

Under Australian privacy law, you have specific rights regarding your personal information. You can access, correct, or delete your data at any time through your account settings or by contacting our privacy team.

You also have the right to withdraw consent for certain data processing activities, request data portability, and lodge complaints with the Office of the Australian Information Commissioner if you believe we've mishandled your information.

  • Access your personal information and understand how it's used
  • Correct inaccurate or incomplete data in your account
  • Request deletion of your account and associated information
  • Export your data in a commonly used format
  • Withdraw consent for optional data processing activities
  • Lodge complaints with relevant privacy authorities

Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience and understand how you interact with our budgeting platform. These tools help us remember your preferences and provide personalized content.

You can control cookie settings through your browser preferences. However, disabling certain cookies may limit some features of our service. We don't use tracking technologies for advertising purposes - our focus remains on improving your budgeting experience.

Third-Party Services

We work with trusted Australian service providers to deliver our budgeting platform effectively. These partners include hosting providers, email services, and analytics tools that help us understand user needs better.

All third-party providers are carefully selected and must meet our strict privacy and security standards. They're only authorized to use your information for the specific services they provide to dynavexio, and they cannot use your data for their own purposes.

Updates to This Policy

We may update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you via email or through our platform before the changes take effect.

We encourage you to review this policy periodically to stay informed about how we protect your information. The date of the most recent update appears at the bottom of this page.

Privacy Questions?

Our privacy team is here to help with any concerns or questions about your personal information.

Email: help@dynavexio.com

Address: 16 Grenfell St, Adelaide SA 5000, Australia

Phone: +61265834800

This Privacy Policy was last updated on January 15, 2025, and is effective immediately for all users of the dynavexio budgeting platform.